Reporting parties should dial 911 if a life threatening situation is in progress.
All community members may report dependent adult/elder abuse to help APS ensure that victims of abuse can get the help they need as soon as possible. APS receives reports from family members, service and health providers, law enforcement, and other concerned citizens. Reports can be received by phone or mail.
Social Workers dedicated to the intake process receive and document reports of abuse or neglect. Adult Protective Services assesses the urgency of the situation and are able to respond immediately if necessary or to mobilize law enforcement or paramedics if needed.
APS may determine that the allegations or the situation does not meet the required criteria for APS involvement. In such cases, referrals or consultation may be appropriate. If a report does meet the criteria, a social worker is assigned to investigate the allegations and assess the client’s situation. Because of confidentiality laws, the reporting party may not receive information about the outcome of an investigation.